Persy Diamonds Refund and Return Policy

1. Introduction

At Persy Diamonds, customer satisfaction is our top priority. We strive to provide high-quality products and excellent service. This Refund and Return Policy outlines the terms and conditions for returning products and obtaining refunds.

2. Returns

2.1 Eligibility: Due to the nature of our products, all sales are final. However, we do accept returns in the following cases:

• The product is defective.
• The product is damaged upon arrival.
• The product received is incorrect or not as described.

2.2 Return Period: If you receive a defective, damaged, or incorrect product, you must notify us within 7 days of receipt to be eligible for a return.

2.3 Return Process: To initiate a return, please contact our customer service team at support@persydiamonds.com with your order number, a description of the issue, and any relevant photos. We will provide instructions on how to return the item.

3. Refunds

3.1 Refund Eligibility: Refunds will only be issued for defective, damaged, or incorrect products. We do not offer refunds for products that are opened or used.

3.2 Refund Process: Once we receive your returned item and inspect its condition, we will process your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3.3 Partial Refunds: In some cases, only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery without prior communication and approval.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact us at support@persydiamonds.com with your order number and details of the issue.

5. Shipping Returns

5.1 Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5.2 Shipping Address: To return your product, you should mail it to the address provided by our customer service team.

5.3 Shipping Confirmation: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

• Gift cards
• Perishable goods such as edibles
• Personal care items

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Persy Diamonds
Email: info@thepersydiamondstore.com